FAQs


1. DO YOU CUSTOMIZE ?
Since we excel in handcrafted bespoke manufactured products. We gladly customize the style to give you the perfect fit & comfort, for more details simply email us on Support@aprajitatoor.com or whatsapp us on +91 982022 9977 or contact us on +91 22 6708 8500
2. HOW DO I MAKE A PURCHASE?
Shopping at www.aprajitatoor.com is easy.
– Once you have found your style/ product, select your size & color and click on the ‘ADD TO CART’ or simply click on ‘button underneath each item.
– Review the items in your shopping bag by clicking the ‘SHOPPING CART’ link at the top of the page.
– Click on ‘PROCEED TO CHECKOUT’ to complete your order.
3. DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
You can always shop and purchase as a guest, we highly recommend you sign up at www.aprajitatoor.com .
You can browse through the collection without creating an account and select styles / products you like. But, to be able to buy, we advise creating an account which is an easy process.
Registering with us will help you enjoy a lot of benefits.
Shop account:
– Track your orders and review past purchases
– Request your exchange directly from your account
– Save your address and card details so you can shop even quicker next time
– Manage your account details, address book and email preferences
– To create an account, simply click on ‘SIGN IN’ and then ‘REGISTER NOW’ to fill in your details.

4. HOW CAN I CHECK THE STATUS OF MY ORDER?
– Your order status will be updated regularly on www.aprajitatoor.com. To find details on your order status, visit the order page of the “my account” section of www.aprajitatoor.com. Here you will find detailed information about current and past orders. Once your order is shipped, your tracking number(s) will be displayed when available.
-We will also keep you up to date about the status of your order by email or phone number provided by you while registration.

– If you have further questions about your order, please contact us at +91 22 6708 8500 or email Support@aprajitatoor.com


5. I’VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?
If you have forgotten your password, click here to change it or follow the ‘FORGOT PASSWORD’ instructions on the SIGN IN page.


6. WHICH SIZE SHOULD I CHOOSE?
We follow the international size chart for your feet measurements. Please click on ‘SIZE GUIDE’ mentioned on each product page for your convenience
In addition, our customer care team can answer all your questions on sizing and fit – simply email Support@aprajitatoor.com for advice.

7. ARE THE COLOURS OF PRODUCTS SHOWN ON THE WEBSITE ACCURATE?
While we have made every effort to display as accurately as possible the colors of the products that appear on the Site, we cannot guarantee that your monitor or screen’s display of any color will be completely accurate, as computer monitors and screens of electronic devices vary.
8. HOW DO I KNOW IF AN ITEM IS IN STOCK?
All though all products are bespoke & handcrafted, they will be in stock unless specified ‘SOLD OUT’ on the particular style. If the product you want to buy is out of stock, please email Support@aprajitatoor.com for more details or customisation(you will need to be a registered user).
9. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, Pay-pal (for international users) and Maestro credit and debit cards. We also have Cash on Delivery and Net Banking options.
Please note that we do not accept any other methods of payment apart from those listed above.
10. IS IT SAFE TO USE MY CREDIT CARD ONLINE AT WWW.APRAJITATOOR.COM?
For us your personal online security is very important. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.
You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop with us.
11. DO I NEED TO SIGN FOR MY ORDER?
Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorize packages to be delivered without a signature.
12. CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?
We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.
13. CAN I ADD ITEMS TO AN EXISTING ORDER?
Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require or place a fresh order for the new selected styles.

14. CAN I RETURN THE PURCHASE PRODUCTS, WHAT IS YOUR RETURN & EXCHANGE POLICY?
All products are Made-to-order, which means they have been exclusively manufactured for you. We accept returns for account credit only, We exchange for a size up or down and do not refund.

15. HOW WILL I KNOW YOU RECEIVED MY ORDER & WHEN WILL PAYMENT BE DEDUCTED?
After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at time of placing the order. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock.
16. WHERE IS MY ORDER?
Since each each is made-to-order we aim to dispatch all orders within 5(five) – 7(seven) business days (approx.). Estimated delivery times are to be used as a guide only and commence from the date of dispatch, We are not responsible for any delays caused by destination customs clearance processes.
Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number.

If you have registered, you will be able to view and track the status of your shipment by signing in and selecting YOUR ORDER / MY ACCOUNT followed by TRACK YOUR ORDER. If you are not registered, sign up now so you can track future orders.
17. HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?
For Indian Customers.
Product prices displayed are inclusive of all taxes and duties..
For International Customers.
Product Prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.


18. IS MY PACKAGE INSURED?
All items are insured against theft and accidental damage whilst in transit from Aprajitat Toor – The Label to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.
19. WHAT PACKAGING WILL MY ORDER BE SHIPPED IN?
Your order will be delivered to you in our shoe box, making it your perfect storage solution!
*We are unfortunately only able to include one box per order.
20. IS MY PERSONAL INFORMATION KEPT PRIVATE?
Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this.To register at www.aprajitatoor.com, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order. Please note that www.aprajitatoor.com may use your contact details to inform you of the latest arrivals via email. If you would prefer not to receive these updates, please email unsubscribe@aprajitatoor.com for details alternatively read our PRIVACY POLICY in full.
21. WHAT ARE COOKIES? SHOULD I BE WORRIED ABOUT THEM?
A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, the contents of your shopping bag, previous purchases and to deliver content specific to your interests. They are designed to assist your shopping and are therefore nothing to worry about. Most browsers are automatically set up to accept cookies, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.
Registered customers who have cookies enabled will be automatically recognized when they visit www.aprajitatoor.com – your name will appear in a welcome message at the top left hand corner of the website. You will be able to access your Wish List and then add or move items, register interest for pieces not yet in stock or request item updates without signing in to your account.
When you proceed to purchase you will be prompted to enter your email address and password and review your shipping and payment details before completing your order.

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